You can return or exchange item(s) within 14 days by contacting us directly by email at email@example.com. You will have to bear the direct cost of returning the goods to our warehouse where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
A full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days.a delivery fee is chargeable on any change of mind return or if the order was ordered incorrect by the customer thins fee is still chargable and deducted from the refunded amount after inspection.
If you place an incorrect order and would like to exchange the item(s) for a different colour or variation, then this can be arranged for a fee of £99. This fee is to be paid prior to the exchange taking place. We are to be notified of any exchange within 14 days and any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.
Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
If you have any questions, please feel free to contact us directly by email at firstname.lastname@example.org
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